We will verify your insurance coverage prior to your first appointment to determine if you have a deductible (and if it has been met), co-pay or co-insurance, and to obtain pre-certification if necessary. You will be expected to make a payment each visit to cover your deductible (if you have one and it hasn’t been met), your co-pay, or your co-insurance.
Who do I call if I'm having a problem with the care I am recieving?
John Oxley is the Clinical Director and would be happy to field calls concerning the physical therapy care you are receiving. He can be reached at 304-525-4445. If you need immediate attention you may call our office administrator Terri Kilgore at the same number.
Who should I call if I have questions?
It depends on what your question pertains to: Clinical questions: John Oxley PT Billing questions: Terri Kilgore Scheduling questions: Front Desk staff Phone: 304-525-4445 Fax: 304-529-7449 Toll Free: 1-800-225-9672
Do you accept credit card payments?
We accept Visa, MasterCard, American Express and Discover.
Does my insurance cover Physical Therapy?
Most health insurance carriers do cover physical therapy benefits though there are some that do not. We will call to verify your insurance prior to your first appointment if we have the necessary information. At your first appointment we can explain your insurance benefits with regards to physical therapy and help you understand what your payment responsibilities will be.
Yes, you may call your therapist at 304-525-4445. Frequently our therapists are with other patients so you will have to leave a message but we will get back to you as soon as possible. We prefer our patients call if they have questions because it can have an effect on your treatment effectiveness.
I'm behind on my payments, who should I call?
Should you get behind in your payments we would like to help you get back on track. Call (304) 525-4445 and ask for Diane at extension 25.
I have a billing problem, who should I call?
Should you have an insurance billing problem we will do our best to help resolve it. Call (304) 525-4445 and ask for Terri at extension 17.
What insurance do you accept?
We accept many insurance plans, but we may not be in network with all of them, which will usually increase your payment responsibility. If you have a question about participation, please give us a call or call the customer service number on your insurance card. Below is a list of some of the insurance companies and networks we participate with:
Aetna, Aetna Medicare
Medicaid – WV and OH
Medicaid-WV and OH
Highmark Blue Cross Blue Shield of WV; Highmark Freedom Blue
HealhSmart Benefit Solutions (PEIA)
Workers Compensation-WV, OH and KY
Are there any special rules with which I must be concerned?
Each insurance company has its own rules. You should call your insurance company (using the customer service telephone number located on your insurance card) or review your plan document to answer any question you have regarding your specific coverage for Physical Therapy. We verify your coverage with your insurance company prior to your first visit, so if we encounter any unusual stipulations, we will notify you as soon as possible.
Can other people request my records?
By law, your insurance company (including your workers compensation claim manager) can request and obtain copies of your medical records, mainly to review for medical necessity before paying the claim. Your referring doctor may also request your records, or a letter, report, or update on your progress.
Are my medical records available?
Your medical records are available to you and anyone you designate in writing. The Physical Therapist will keep records of every physical therapy visit and communicate with your referring physician regarding the findings, treatment plan, and goals of treatment. As you might imagine, your chart may generate a lot of paperwork so there will be a minimal cost in obtaining your records. It is best to request your records upon completion of your care, and you will need to sign a release form allowing us to copy your records. It is our responsibility to make you aware of your privacy rights regarding your medical information. Please review our Notice of Privacy Practices for more information about your privacy rights.
How often will I need to come to Physical Therapy?
Most patients are seen two to three times per week, but some may need to come more or less often depending on the severity of their condition. Also, the total duration of your therapy will depend on your particular circumstance. The more committed you are to your recovery, the more likely you are to get well faster. Attending all of your scheduled sessions and performing your exercises at home will help speed your recovery time.
Will I have homework?
Everyone must become a part of his or her healing process, so your homework will consist of a Home Exercise Program (HEP), which is used to speed your recovery and maximize your physical therapy visits. Since you need to participate in your exercise program more than just a few times a week, you may be asked to exercise every day. This maintains the gains achieved during your visit and will improve your results.
How long will my visit last?
We ask that you arrive fifteen minutes prior to your first appointment to complete the paperwork. Some paperwork can be retrieved from our forms page which is under the Contact tab on the website (click here). The evaluation will require approximately 60-90 minutes. Follow up visits will require approximately 40-60 minutes. Wear comfortable clothing that is loose and does not confine you or your movement. If you have a leg or ankle problem wearing shorts will make evaluation and treatment easier. We provide shorts for your convenience.
What type of Evaluation will be used?
The Physical Therapist will review the physical therapy referral if one was given to you by a physician. Then they will ask you a series of questions about the history of your injury or problem. The physical exam portion can vary greatly depending on the particular condition or area of the body involved but typically involves range of motion, strength, walking ability, and flexibility. The final piece of the first appointment will involve teaching an exercise program that will be performed at home. Future need and frequency of follow-up appointments will be determined after the evaluation is complete.
Do I need a Doctors Refferal?
The state of West Virginia does not require you to have a doctor’s referral before having physical therapy. However, many insurance companies do require a referral before they will pay the portion of the bill that they cover. We recommend that you contact your insurance carrier before treatment to make sure. HPT also requires you to have a referral if you are seeing us due to an auto accident or a work-related injury.
What is Physical Therapy?
Physical Therapy is a non-surgical approach to restore, maintain and promote overall health. It can help restore function, muscle balance, and good spinal alignment, as well as relieve pain and improve joint mobility. Physical Therapy, as defined by the American Physical Therapy Association, is a Licensed Profession and is practiced by a Licensed Physical Therapist. To earn a license you must graduate from an accredited Physical Therapy Program and then successfully pass a licensing exam. Accredited programs are Master and Clinical Doctorate based.
Who owns the business?
HPT is locally owned by a Physical Therapist. She has owned this business since 1982. Through the years, she and HPT have supported the community in various ways, including sponsorship of the annual Healthy Huntington Marathon, the Marshall Artist Series, and Marshall Thundering Herd sports. HPT has also been a Partner in Education with both Chesapeake High School (Chesapeake, OH) and Huntington High School (Huntington, WV).
What experience does your staff possess?
All of our therapists are licensed to practice physical therapy in the state of West Virginia. Many of our therapists have graduated with their Doctorate in Physical Therapy. We require our therapists to participate in continuing education courses in their specialized area of practice. Specialties include foot/ankle, shoulder, knee, hand therapy, and rehab for many neurological disorders including stroke and Parkinson’s.
HIT (High Intensity Training) Center Programs: Lighten-Up, Speed-Up, and Hit-Fit.
Who is on the Clinical Staff?
Our clinical staff consists of:
5 Physical Therapists
5 Physical Therapy Assistants
1 Athletic Trainer
Click here to get to our clinical staff bios.
What is HPT?
HPT Physical Therapy Specialists is an outpatient provider of Physical Therapy Services. We treat individuals of all ages who experience orthopedic problems, including problems involving muscles, bones, and joints. We also treat high level neurological patients who wish to function more independently in their environment.
What do the letters stand for after the therapist name?
PT – Physical Therapist PTA – Physical Therapist Assistant DPT – Doctor of Physical Therapy OCS – Orthopedic Clinical Specialist CHT – Certified Hand Therapist CMDT – Certified in Mechanical Diagnosis and Therapy (McKenzie Certified) ATC – Athletic Trainer, Certified CSCS – Certified Strength and Conditioning Specialist
Call to Schedule Your Appointment Today 304.525.4445