Corona Virus Updates HPT Due to the continuously growing concern for COVID-19 we have established some guidelines and updates to keep all our patients aware of our policies and procedures.
Hours of Operation Huntington Office:
Monday and Wednesday: 7am-4:30pm
Tuesday and Thursday: 7am-5:30pm
Friday: 7am-3pm
Barboursville Office:
Monday and Wednesday: 8am-11am
Tuesday and Thursday: 9am-5pm
Friday: CLOSED
Milton Office:
Monday and Wednesday: 8am-4pm
Tuesday and Thursday: 9am-5:30pm
Friday: CLOSED
Kenova Office:
Monday and Wednesday: 8am-4pm
Friday: 8am-3pm
Tuesday and Thursday: CLOSED
We are accepting new patients at every clinic. For high risk patients we are happy to discuss Telehealth for all future visits. See the Telehealth section below.
COVID-19 Safety Operations Front Office: We are asking that our lobbies remain empty. It is advised that patients’ friends and family remain in their cars during the patients’ treatment. Reading material has been removed to encourage that people stay out of the lobby. The lobby is disinfected on a regular basis to ensure all surface areas remain clean.
Sneeze guards have been installed to protect the patients as well as the staff from airborne contamination.
All handled materials such as pens, clipboards, insurance cards and driver’s licenses are regularly sanitized.
Clinical Area and Staff: Masks are worn by Physical Therapists and Physical Therapist Assistants while working hands-on or in close quarters with patients.
Exercise equipment and tables in the gym area have been spread out and are sanitized after every use.
Clinical staff regularly wash their hands especially before working with a new patient.
Patients: Patients are asked the following screening question at their first visit
Have you traveled outside of the US in the past 2 weeks?
Have you flown on a plane in the last week?
Have you had a fever of 99.5 degrees or above in the last 48 hours?
In the last 2 days have you experienced coughing, sore throat, or difficulty breathing?
Have you come in contact with anyone who has the flu or coronavirus?
Patients are encouraged to wash their hands before and after their appointment.
We are asking that our lobby remain empty so please have family or friends who are attending the appointment wait in the car. Magazines have been removed to encourage this policy.
Prior to your first visit, we ask that patients fill out registration paperwork at home to minimize exposure and time spent in our lobby. We will send a link with the paperwork or you can access it on our website.
Therapists will do a brief screening at every follow-up appointment. The therapist may ask the patient to reschedule the appointment or offer a Telehealth visit.
We do not require patients to wear a mask during their treatment, but it is encouraged. We offer disposable masks at the front desk if you forgot yours and would like to wear one.
Telehealth Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.
High risk individuals, patients who may have been exposed to the virus, or patients who feel more comfortable minimizing their potential exposure are all encouraged to take advantage of Telehealth appointments. Telehealth will allow you to access the same impeccable quality of care, but from the comfort of your own home or office.
How it Works: After the initial evaluation has been completed in person at one of our clinics, you will have the ability to utilize Telehealth. Huntington Physical Therapy will verify your email and set up an appointment time. On the day of your appointment, you will receive an email with a link to our virtual waiting room. Be sure to access the link on a compatible device such as a smart phone, tablet, laptop, or computer with webcam capabilities. When the therapist is ready to treat you, the waiting room will automatically connect you, face to face, to your therapist for treatment.
Once your appointment is finished, in about 10-20 minutes, your therapist will connect you with a member of the front office staff to collect any co-pays or co-insurances that are due. There is no additional fee for Telehealth visits, and in most cases insurance companies waive any co-pay or co-insurances that would normally be due after treatment. We are here to help you and provide great results. If you have any questions regarding Telehealth or what your insurance covers, please contact our office at (304) 525-4445.
Optimizing Your Telehealth Experience: Be sure to have a strong and solid internet connection. If your internet speed is consistently slow, you may want to contact your internet provider to ask about getting a faster service.
Make yourself comfortable. Choose a location in which you can be most comfortable physically and emotionally. You will likely be asked by your provider to move during your visit so make sure you have room. You want to be able to share information freely with your provider so other people in the room may not provide enough privacy. The more comfortable you are in your surroundings, the better the outcome will be.
Wear comfortable clothing that also allows for movement to be seen over video. For example, snug fitting clothes or shorts and a t-shirt allows your provider to assess how parts of your body move to determine the best intervention.
Be safe. Please do not try to have a Telehealth visit while driving or performing other activities that may cause harm.
Your location matters. Choose a space that is quiet and private, without distractions. This is a healthcare appointment, and distractions can make the appointment challenging for everyone. Removing distractions will allow you to focus fully on your learning and your healing. Choose a consistent location. Using the same space for every visit lets your provider know what equipment and furniture is available for treatment.
HPT is committed to your health and safety. We ask that you bear with us as we navigate these uncertain waters, and we will strive to keep you updated with any other changes we may make to our operations. We look forward to continuing to serve you, and the Tri-State Area!
